AWS Outage Impacting Call Routing

Incident Report for ClenergyEV

Resolved

Due to the widespread AWS outage, our call routing systems - which rely on AWS infrastructure - experienced disruption earlier today.

This impacted EV driver support via our helplines.

We can confirm that the issue is now resolved.
Posted Oct 20, 2025 - 10:21 UTC
This incident affected: Support Systems (Phoneline Support).